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Frequently Asked Questions

Answers to the most common questions about signing in and using OS Drop. Can't find what you're looking for? Just come back and try your sign-in again — most issues clear up on a retry.

Why is my Box (or another cloud provider) not logging me in, or not authorizing the app even after I sign in?

This is almost always caused by leftover sign-in data getting stuck in your browser from an earlier attempt — not a problem with your account, and nothing to worry about. Try these, in order:

  1. Clear your browser's history/cookies/cache for the site, then try signing in again.
  2. Try a different browser.
  3. Try Incognito / Private browsing mode.
Do I need to do anything special when signing into OneDrive (or another provider)?

Yes — when the sign-in screen asks "Stay signed in?" (Microsoft/OneDrive shows this specifically), choose Yes. Saying no can shorten how long your session stays connected, meaning you may be asked to sign in again sooner than expected.